Last Updated: 23 June 2025

This Privacy Policy explains how Spabi Exim (OPC) Private Limited, operating as GoodsPlane, collects, uses, stores, shares, and protects your personal data when you use our website, mobile app, and related services.

We comply with applicable laws including:

  • Digital Personal Data Protection Act, 2023 (India)
  • Information Technology Act, 2000 and rules
  • GDPR (where applicable)

By using our Platform, you agree to the terms of this Policy.

1. Who We Are

Spabi Exim (OPC) Private Limited
CIN: U51909MH2020OPC346301
Registered Office: Unit no A/618, 6th Floor, Silver Springs Plot Number G-6, Taloja MIDC Road, Panvel, Navi Mumbai, Raigarh, MH 410208, India
Telephone: +91-80-6100000

2. What This Policy Covers

This Policy applies to:

  • GoodsPlane’s website and mobile applications
  • All features, services, and tools on the Platform
  • Communication channels including email, SMS, WhatsApp, support, and marketing

It does not cover third-party services that link to our Platform.

3. Information We Collect

We collect information in three ways.

3.1 Information You Provide

  • Name, phone number, email
  • Address and delivery details
  • Identity information (if required)
  • Payment details processed by partners (we do not store card or UPI PINs)
  • Profile data and preferences
  • Support communications
  • Feedback, form submissions, surveys

3.2 Information Collected Automatically

  • Device details, OS, browser, identifiers
  • Network and approximate location
  • Log data: IP address, timestamps, session duration
  • Usage activity
  • Performance and crash data
  • Cookies and tracking tech

3.3 Information from Third Parties

  • Delivery partners
  • Payment providers
  • Marketing partners
  • Social login providers
  • Analytics and fraud tools

4. How We Use Your Information

4.1 To Provide and Improve Services

  • Account creation and management
  • Order processing, payments, deliveries
  • Personalization
  • Platform improvement

4.2 For Communication

  • Order updates, alerts, receipts
  • Support responses
  • Marketing (with consent)

4.3 For Safety and Compliance

  • Fraud prevention
  • Legal compliance
  • Enforcement of terms

4.4 For Analytics and Business Operations

  • Improving services
  • Trend insights
  • Advertising and measurement
  • Internal reporting

GDPR bases: consent, contract performance, legitimate interest, legal obligation.

5. Sharing Your Information

We do not sell your data. We may share it with:

5.1 Service Providers

  • Payment gateways
  • Delivery partners
  • Communication services
  • Cloud and storage partners
  • Analytics providers
  • Support platforms

5.2 Legal Authorities

When required by law.

5.3 Business Transfers

During mergers, restructuring, or acquisition processes.

6. International Data Transfers

We ensure adequate safeguards such as contractual clauses and compliance with applicable laws for cross-border transfers.

7. Your Rights

Under DPDP Act (India)

  • Access
  • Correction
  • Erasure
  • Grievance redressal
  • Withdraw consent

Under GDPR

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Objection
  • Portability
  • No automated decision-making

Contact details are in Section 13.

8. Data Retention

We retain data as long as needed for services, legal compliance, fraud prevention, or dispute resolution. After that, data is deleted or anonymized.

9. Cookies and Tracking

We use cookies to recognize your device, improve experience, analyze behavior, and run marketing. You can control cookies through browser settings.

10. Protection of Your Information

We use encryption, secure storage, access controls, audits, and fraud detection tools. While no system is perfect, we apply reasonable safeguards.

11. Children’s Privacy

The Platform is not for users under 18. We do not knowingly collect data from minors and will delete it if discovered.

12. Changes to This Policy

We may update this Policy. Major updates may be shared via email, SMS, app notifications, or a revised version on the Platform.

13. Contact Information

Spabi Exim (OPC) Private Limited
Unit no A/618, 6th Floor, Silver Springs Plot Number G-6
Taloja MIDC Road, Panvel, Navi Mumbai, Raigarh, MH 410208, India
Phone: +91-80-6100000
Email: legal@goodsplane.com